Frequently Asked Questions
Where are you located?
Our offices and warehouse are located in Indianapolis, Indiana.
How do you place an order?
If you are a consumer and wish to enjoy any of our products, you can view our product pages, add items to your shopping cart, and pay for them using your major credit card (VISA, MasterCard, Discover or American Express). You can also reach us at 888-765-3740 to place an order over the phone.
How much does shipping cost?
Our Shipping varies by weight. We get our quotes directly from UPS or USPS and charge you accordingly, so your shipping cost will take into account item weight as well as distance from our warehouse.
How can you afford to have your prices so low?
We are a direct importer. We buy our merchandise direct from the source. We stock thousands of items in our own warehouse to ensure that our cost is low and we pass the savings on to you!
How long will it take to receive my order?
It depends on where you are located. Typically .com will ship your product within 24 hours. Shipping times typically range from 2-5 business days. Therefore, including handling time, your package should take from 3-6 business days to arrive. We only ship on our business hours which are Monday through Friday, 8am - 5pm EST.
Can I return the product if I do not like it?
You can return any unopened merchandise. However, there is a 20% restocking fee. Please contact us via phone (888-765-3740) or email to arrange for your return.
Please read our policies page, as we cannot accept returns for opened merchandise.
How do I contact you?
There are 2 methods for contacting us. First, you may email us or you can also call us at 888-765-3740.
Are you Accepting Wholesale customers currently?
Yes we are. Please view our wholesale page to read more about our wholesale program.
What forms of Payment are accepted?
We accept all major credit cards (Visa, MasterCard, Discover, Amex).
Do you ship internationally?
Yes we do and a shipping quote will be provided to you once you add items to your shopping cart.